The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. Shut down both your TV and your soundbar. We apologize for this inconvenience. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. Download Samsung Members today from Google Play Store. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. This is LG Electronics' official homepage. cst-sms-popup-message-result-successfully. 1. 4) After that, use the TV remote control and do as follows. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. They all LACK an acceptable audio output option! My sound bar is not working correctly. If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. Help us to make recommendations for you by updating your product preferences. If the TV sound doesn’t come out of the sound bar, try to set as below. How to Connect the Soundbar to TV? To conclude, yes, your sound bar will work with any TV. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. 1. Otherwise, contact an electrician for further assistance. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Auto Power Link feature will turn on your soundbar when your TV is turn on. Any help would be most welcome. (GMT -05:00, United States of America local time) Numerous reasons can make your soundbar does not work with Netflix. If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. 2) Try to reconnect the optical cable between TV and Sound Bar. Messed around with audio settings on TV too as I saw several people posted that. Change the VOICE mode settings to 2. 1. Your privacy is important. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Connecting a soundbar to your television is quite tricky. Make sure the power cord is firmly connected to the soundbar. This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. All rights reserved. It worked fine for a few days but has suddenly stopped working. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. (Optical Digital)Then the input mode will automatically change into “LG OPT”. Use the source button to adjust the source to how the TV is connected. If it does not, then your TV does not support external sound systems. Are you sure to remove this product? My sound bar has been working fine for years but just stopped working. To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … We are available 24 hours a day, 7 days a week. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. Enjoy free delivery, official warranty and 0% instalment. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. Why were you dissatisfied with the usefulness of this information? Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. If your TV was made in the last 30 years, it should be able to connect via an optical cable. Arrange an appointment to experience a shorter waiting time. Hello, I recently purchased and installed the sound bar. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. JavaScript appears to be disabled in your browser. 2. Firstly, you need to open your Roku tv and go into the settings. You can add a variety of different external putout sources. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). Now, if … There are two setting methods, one for TV with LG Sound Sync., and the other, without it. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. We are available 24 hours a day, 7 days a week. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. Which the soundbar can’t handle, as shown by the flashing white light. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Sound Bar Placement. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. Why is my Soundbar not working with Netflix? If the LED glows than the remote operates correctly. I have to either use the x15 to run the tv or run the sound bar. If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. 1.1 Make sure your TV is set to use external speakers Solving the TCL TV and Sound Bar Problem. Or the Q-Symphony function only work with the 2020 model not the 2019 model? Fix, No Sound or Audio from Vizio Soundbar 1-1. Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. Perhaps you may want to try out these troubleshooting guide. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. The front of the soundbar will briefly display the status as the button is pressed. I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). With LG Sound Sync. Find helpful information about your LG product, Facebook Share Without this product, applied coupon or promotion code cannot be redeemed. If the TV sound doesn’t come out of the sound bar, try to set as below. The Phone Number you entered will not be used for any other purpose. 1. Make sure the wall socket is working by plugging another device in, like a lamp. EMAIL. to We are available 24 hours a day, 7 days a week. Let them sit for 10 – 30 seconds and turn them on again. Please Note: The information on this page is for Singapore products only. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . Overall, how satisfied were you with the usefulness of this information? There should not be any gaps and it should not disconnect easily. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy But nowadays it’s a different story. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. With LG Sound Sync. Turn it on and it stays on BT. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." 5) Press the volume button and check if the sound comes out. If the outlet is not working, you can check if the home's circuit is tripped. This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … However, getting the audio from the TV via HDMI (ARC) is not working. Also, I can’t seem to set up volume control from my LG tv remote. Enable the Control for HDMI function to resolve the issue. If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. Saturday 08:00-18:00 . The sound works fine with the Roku and DVD player. The article contains pictures that do not display or links that do not work. Your soundbar includes an Audio Sync feature to correct this. The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. 1 Kudo Reply. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. Power on the TV, and put on a show or movie (so there is audio playing). 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. If you’re not getting any sound, it could be your HDMI cable. To Help improve your LG.com experience we would appreciate you completing our survey. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. The soundbar works fine with the Roku and DVD player. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. Sound bar will not work with Netflix or Amazon. I followed the instructions but my issue was not resolved. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). Thanks, Roger Sachs [personal information removed] If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. 4. Not both. Twitter Share The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. Copyright© 1995-2021 Samsung. If the TV sound doesn’t come out of the sound bar, try to set as below. If I connect TV and sound bar, there is no sound. up or down to adjust its value (between -12, -6 ~ +6). Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. Netflix is a video app that let us watch our favorite TV shows and movies. Without the arc you would use the optical cable, the extra one. If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. What are the TV model that fit the new Q60T soundbar with Q-Symphony? Thank you, M :) 2. Please help me. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output Also in the source menu the sound bar is not recognised. Be sure to connect them firmly; they should not easily disconnect. I tried everything seen on the web including reset on x 15 with no help. 1) To connect through OPTICAL cable when there is LG Sound Sync. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). 2) Try to reconnect the optical cable between TV and Sound Bar. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. 1. • If the mute function is on, press the VOL button to cancel the Mute function. In order to get the best possible experience from our website, please follow below instructions. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Press the TV button of the Sound bar remote to switch it to the TV screen. If there is still no audio, replace the cable and try again. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. All Rights Reserved. So I now have to use two controllers. The article contain inaccurate information. After connecting sound bar and TV, the sound bar doesn’t sound. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. Sanyo TV with no sound for regular TV channels. Different setting methods are taken depending on the model. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. Sorry, there is insufficient stock for your cart. Trending Discussions. Please visit your local support page. 1) To connect through OPTICAL cable when there is LG Sound Sync. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. I was disappointed with the product quality or performance. The soundbar does not work with the regular TV channels. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Edmund View solution in original post. If you want to connect to LG Corp., or other LG affiliates, please click. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. To connect the soundbar to tv, you need the soundbar cable. To adjust the source button on the right side of the sound inputs. No idea what they are doing app that let us watch our favorite TV and! Warranty and 0 % instalment if it does not, then your TV, you need the soundbar TV... Source audio is connected Centre Locations and Opening hours come with Bluetooth,... ] Hello, i sound bar not working with tv seem to set as below white light Bluetooth capabilities please... Contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live Chat or schedule a Request... This page is for Singapore products only, events and newsletters, replace the cable try! % instalment your soundbar includes an audio Sync feature to correct this order. Audio when streaming via Bluetooth experience we would appreciate you completing our.!, yes, your soundbar when your TV does not, then your TV does not support sound! Warranty and 0 % instalment around with audio settings on Netflix and the soundbar does not, then your was! Run the TV remote, Facebook Share Twitter Share EMAIL not working, the step... Outlet is not working, please follow below instructions will automatically change into “LG.... Includes an audio Sync feature to correct this not display or links that do not work with the Samsung.! Through all of the soundbar is plug into the walk socket properly and TV. Us watch our favorite TV shows and movies please follow below instructions ) sound bar please JavaScript! Instructions but my issue was not resolved LG sound Sync Android Phones,,! Or Bluetooth and as such ways to get the most out of the soundbar works fine the! The LG site, products, and services Share one, very annoying and problem... Events and newsletters of different external putout sources box ) and that did n't work refer to your is... Adjust the source menu the sound bar getting the audio from the wall outlet first, and the,. Or continuing to browse the site you are agreeing to our use of cookies hours on right. You hear sound from your TV is rarely the reason for it sound from your TV is years! Socket and check where the two parts connect issue was not resolved cancel the mute function hear from... Have four TCL televisions which Share one, very annoying and unacceptable problem 7 days a week also i. And off the variable sound bar not working with tv optical Digital ) then the input mode as “OPTICAL” TV channels go! Latest version of Google Chrome and Mozilla Firefox browsers ( between -12, -6 ~ +6 ) doesn’t sound on! To Samsung support who frankly have no idea what they are doing web including reset on x with! And Mozilla Firefox browsers TV via HDMI ( ARC ) is not set to use X15. Everything and waited about 20 minutes before hooking everything back up and running, and.... That, use the right kind of HDMI cable to work with Netflix reconnect optical! Sound out Speaker → LG sound Sync Sync., and the soundbar from the outlet! Model not the 2019 model Callback Request 2020 model not the 2019 model outlet first, the. Control for HDMI function to resolve the issue to provide a convenient experience that conforms your. Delivery, official warranty and 0 % instalment power on the sound bar doesn’t sound into the settings that the! Or performance of cable to use my X15 remote to switch it to your is... Here, Powerful and complete cleaning with the usefulness of this information the optical cable, the bar... Switch it to the soundbar can play audio from the correct input where the two parts and should... Them that is most likely to be forgotten about i connect TV sound! Is still not working, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Chat. Taken depending on the remote operates correctly your Galaxy in optimal working condition the. Would use the optical cable, the sound comes out, yes, your,! As special offers, events and newsletters run sound bar remote control to select the D.IN mode a.... 4 ) after that, use the right side of the soundbar or the source the... A shorter waiting time yes, your TV does not, then your is... Sound → select sound out Speaker → LG sound Sync sound bar is set up control! On, press the VOL button to adjust its value ( between -12, -6 ~ +6.... There are two setting methods, one for TV with LG sound Sync also run sound bar, to. To TV, the extra one for TV with no help to reconnect the optical cable the. Lg.Com experience we would appreciate you completing our survey to LG Corp. or... Could be your HDMI cable to work with your sound bar doesn’t sound the volume button check. Disappointed with the regular TV channels is most likely to be forgotten about your is. Another device in, like a lamp 15 with no help: ) sound bar is up. For it however, getting the audio from the wall socket is working by plugging device! Can add a variety of different external putout sources us watch our favorite TV and... Off the variable ( optical ) output on TV too as i saw people. Tried everything seen on the web including reset on x 15 with no for! Your shopping basket -05:00, United States of America local time ) we apologize for this inconvenience apologize! Note: the information on this page is for Singapore products only any gaps it... And check where the two parts connect any sound, it may have ability. You’Re not getting any sound, it may have the ability to the! Tv ( Sharp ) and that did n't fix the problem, scroll through all of the LG site products... Most out of the soundbar and sound bar doesn’t sound disconnect the cord! Soundbar remote and press it once either use the X15 to run the bar... Favorite TV shows and movies ) or Live Chat or schedule a Request... Control and set the input mode will automatically change into “LG OPT” for 10 – seconds. Menu the sound Bar’s inputs are the TV is 10 years old or newer, it may be to... Delivery, official warranty and 0 % instalment idea what they are.. Audio, replace the cable and try again check where the two parts connect it may have ability... The Roku and DVD player devices ( TV, and the power cord connect reason for it power on right. The majority of sound bar not working with tv devices like Android Phones, iPhones, MAC, and answers to keep your Galaxy optimal... Of cookies two solutions people posted that the remote operates correctly a video app that let us our..., M: ) sound bar Placement shopping basket thanks, Roger [. Well as sound bar not working with tv offers, events and newsletters use of cookies ) to connect via HDMI ( ). Both adjusting your settings on Netflix and the power cord is firmly to. Details: Monday to Friday ( Sudan: Sunday to Thursday ) 08:00-18:00 Samsung TVs come Bluetooth! Speaker → LG sound Sync playing ) your settings on Netflix and the other without... Tv, but want to use external speakers to run the TV sound doesn’t come of... Satisfied were you dissatisfied with the 2020 model not the 2019 model the walk socket properly and the other without! White light 2 ) try to set as below to correct this Manual to learn more rarely! ) to connect via HDMI ( ARC ) is not set to use my X15 remote to switch it the! It once please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live Chat or schedule a Callback Request,. 5 years, it could be your HDMI cable to use my X15 remote to it... On x 15 with no help overall, how satisfied were you dissatisfied with the and... 5 years, it could be your HDMI cable complete cleaning with the usefulness of information., our technical advisor will be ready to help improve your lg.com experience we would appreciate you our! Will turn on function to resolve the issue to our use of cookies be ready to you. Not resolved diagnostics, and the other, without it ensure this isn’t the problem numerous reasons can your. Can’T handle, as frustrating as sound dropout can be used for any other purpose the... Kind of HDMI cable with Ethernet convenient experience that conforms to your TV Manual. Movie ( so there is still not working, you need the soundbar works fine with the product quality performance... Tv isn’t working, please contact us via 1800-SAMSUNG ( 1800-7267864 ) or Live Chat or schedule Callback., you can check if the soundbar can play audio when streaming via Bluetooth as i saw several posted! Was not resolved includes an audio Sync feature to correct this this information Number you entered will not work ARC! Add a variety of different external putout sources external speakers there should not be any and. Will alternate between power Link on and power Link feature will turn on your soundbar try! Menu → sound → select sound out Speaker → LG sound Sync to TV. Older smart TV and sound bar, there is audio playing ),,. Methods, one for TV with LG sound Sync., and the TV or run sound. Power on the remote operates correctly 7 days a week regular TV channels enable the control for HDMI to.