Privacy Policy. Request a Paypal refund correctly and get your money back FAST! No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". Obviously, you should never give your password to anyone. The seller had initially told me not to return the faulty goods, he would send a replacement. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. I wish I read reviews online about their business before sending them money. I open a item not received dispute with papal and make a claim. Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Cookie Notice A week later, PayPal refunded your $303 without offering an explanation. Saleh Tavassoli, Berlin. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. How do bogus charges show up on your PayPal account? All Access Digital offer for just 99 cents! Today with I see on my account, with no email from PayPal, see the case has been close. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. There was no warning or request for confirmation. I can't find anything online about what rule I could have possibly broken since all I did was place an order. I want a refund. i am having the same problem but i dont know if i should just wait. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. Edge (PC) From the 'Settings and more' menu, select 'Settings. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. And on case details it says .."The case was closed in your favor!" Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I want a refund If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. We would not just close a dispute without having a reason for closing the case. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I opened a dispute on PayPal, reporting an unauthorized transaction. How did you fund the payment? I tried to call Paypal back but there lined were closed ! But no refund, no email no nothing from Paypal. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Visit the PayPal Business Resource Center. The refund were done through Paypal as well. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so. within 10 days. You can check the status of your case at any time in your Resolution Center. Does it matter if the case is already closed? First, go to PayPal's Resolution Center. The follow-up emails are no more . However, it took 2 or 3 days to state this claim. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. He did a nice job on the interior windows. Find Transaction for Refund. View your open cases. PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. How do I . 1999-2023 PayPal, Inc. All rights reserved. It was on ebay Germany. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. It feels like a computer generated the email and that PayPal didnt bother to get a person involved in your case. It is now the 16th and I haven't heard anything. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Something needs done as i am obviously not the only person. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. In that case, you enter the name, address, and account number of the payee . refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. What is the issue? west pointe townhomes. Visit the Resolution Center to view the status of your case. And why wont PayPal help him remove them? We encourage you to continue working with the seller to see if you can resolve the problem. 1999-2023 PayPal, Inc. All rights reserved. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. By browsing this website, you consent to the use of cookies. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Re: Account hacked and closed. mercy doctors near strasbourg. In case history it says, closed by PayPal . We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). By browsing this website, you consent to the use of cookies. PayPal Reviews. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! did you receive your refund yet? The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. You could have appealed this to someone higher up at PayPal. I use PayPal sparingly, never above $100, and only from my home computer. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Hi All, I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . paid in the states. :. It is not what they offer. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. PRESTO refunds are sent using Interac e-Transfer or direct deposit. Name Address And Bank Bluebird. We encourage you to continue working with the seller to see if you can resolve the problem. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. and our sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. 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Yea hopefully. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . This seems a very fast response, considering they said it would take up to 10 days to investigate. This cla Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. This content may be old or outdated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click Close this dispute. So we asked customer for proof of damage after that to return part for full refund. I am a bot, and this action was performed automatically. For more information, please see our as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. I filed a complaint with paypal after ordering items in July. I said no, and as he canceled the item, so could he refund the money. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. I just fear I wont get my 2 grand back. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Is there a way to open it again? Roma II massage table is ideal for students to use in the classroom or on the move. It was by card, but I have no email from PayPal saying anything. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. Account . Hi, I have very similar problem but at this time I am seller. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. He then agreed through the case to accept a return for a refund. Getting in contact with paypal has been spotty, so far only been able to get what . This is how you can do that: Log into your PayPal account. Select "Issue a refund." Enter the refund amount. All refunds are subject to a 4% processing fee. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Can I reopen a closed case? The case was closed in your favor?! So, the transaction in question was certainly not consistent with my history. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Bank reversal: Buyer contacts their bank to request a refund. Click on your existing case in the Resolution Center. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you.