Various system alerts are sent to this address to enable Unitrends to proactively resolve problems, if and when they arise. When a Customer reports a case to Unitrends, we provide our interpretation of the severity level. Unitrends Backup has 8.5 points for overall quality and 96% rating for user satisfaction; while SysInfo Gmail Backup has 8.6 points for overall quality and 93% for user satisfaction. Unitrends Data Sheet - Appliance Family 1. All Unitrends Technical Support Engineers are skilled at utilizing the remote access capabilities of applicable Unitrends products. The crash didn’t occur until a reboot happened. When the users saw that the server wasn’t coming up from a reboot, they called me. If and when this occurs, customers that have paid for continuous support coverage will be provided special hardware-only upgrade pricing. For a detailed list of all technical documents and user guides simply navigate to. Access to our Discussions are available at no extra charge to Customers. ExaGrid’s Tiered Backup Storage for backup product line consists of nine appliance models. Eric Wesley Sr. Network Administrator, Shentel. If your system passes pre-check and is compatible with Cent OS 6, contact Unitrends Support and they will provide information on how to migrate to CentOS 6. These systems are shipped with CentOS 7 only. To open a case, click ‘Open A Case’ at the bottom of the page. When, as a result of analysis, the Unitrends Technical Support Engineer determines that the problem in question is being caused by either a third party software or hardware customer procured solution or an environmental factor, we must ask that the Customer assume ownership of those identified problem areas and resolve those issues which are impacting the Unitrends Solution. Ransomware detection in the latest versions of the Unitrends Recovery Series physical appliances and Unitrends Backup virtual appliances uses predictive analytics to determine the probability that ransomware is operating on a server, workstation or desktop computer. The following warranty is made available to Customer in accordance with and for the time period specified in the Agreement if Customer has elected to receive and pay Unitrends Support: Hardware warranty support provided under the Pledge Warranty plan is the same as that provided under. Unitrends Recovery RC824S Appliance (RS-824HDW-UNT) Limited Time Offer: Free … Please contact your Unitrends sales representative to obtain a quotation, if desired. Fully integrated cloud backup and DRaaS to extend Unitrends data protection appliances and software. The Recovery 818S backup appliance is a 1U rackmount unit with 16 TBs of storage and high performance solid state drives, well suited for organizations with a mid-sized data footprint or for a replicated branch of a larger business. Each appliance is sized for a full backup and for long-term retention. Partner with Unitrends and earn 75% more profit on your backup and disaster recovery business PLUS recurring revenue with add-on solutions. For Recovery-Series Appliances, Unitrends Enterprise Backup, and ReliableDR customers with an active Platinum support plan, Unitrends provides 24×7 access to our World Class technical support engineers. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. Katie (Unitrends… Unitrends is an enterprise class backup solution. Edit vehicle info That's ok, I want this! An issue in which the product causes the Customer’s network or system to fail catastrophically or that compromises overall system integrity or data integrity when the product is installed or when it is in operation (i.e., causing a system crash, loss or corruption of data, or loss of system security) and significantly impacts the Customer’s ongoing operations in a production environment. Gerry. Unitrends is committed to providing the absolute best technical customer support in the industry. We know that as an IT professional on a team with limited staff and a LOT of other responsibilities, you don't have the time, budget, resources, or risk tolerance to manage a complex backup environment. . Please refer to your selected support plan to determine eligibility of listed service options. Refer to the manufacturer for an explanation of print speed and other ratings. All customers are notified of the availability of new releases. Basic Warranty plan, with the additional services noted below: Severity levels provide an indication of the urgency of an issue and help us provide a timely and effective re- sponse. From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list to enter your Product Community for login access to the following resources: From the Unitrends Customer Care Center, select your Product from the ‘Products’ drop-down list and select ‘Community’. The reported issue is either a result of a customer specific customization and/or issues that are caused by the Customer’s environment that cannot be resolved by Unitrends. For diagnosis after 2pm Eastern or on a non-business day, delivery of parts will be on the second business day (excluding chassis replacements). Check out the product website IT Pro Reviews of Unitrends Recovery 822 Subscribe Write a review. Google's free service instantly translates words, phrases, and web pages between English and over 100 other languages. Generating a new report. Unitrends will be notified that a case has been submitted and will send an email confirmation with the case number to the contact listed on the case. I recently had a price check thread so the information I'm submitting and asking price is based on that thread. – giroy Jan 17 '13 at 0:59 60 Months of Platinum Support Get Quote. Unitrends Customers are entitled to all software maintenance upgrades, firmware upgrades and new feature releases that are released for all licensed Unitrends products covered by their current Support Agreement. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution. Unitrends Customers can create a case via email by sending their case request to email@example.com. Review and download the latest product documentation online. You can check backup progress from the NetBak Replicator. 60 Months of Platinum Support Get Quote. Please note: All Unitrends support communications and correspondence will be conducted in English. The plugin will deliver a complete list of all replication entries and her status As long all of the jobs are succsessful the check … Reconditioning of Supported Hardware or major overhauls to Supported Hardware, Updates to Customer’s Support Hardware that are necessary to use a software update, Updates to Customer’s Support Hardware necessary to expand capacity, processing speed or memory of the Support Software or Supported hardware to accommodate the Customer’s business requirements, Replacement of Support Hardware damaged as a result of improper use, maintenance or, Archive or RAID disks not purchased through, Limited support for physical servers hosting virtual appliance. Learn More. A minor condition or documentation error that has no significant effect on the customer’s operations. ... Unitrends - BU-ENTSPL-SKT12-R - 1yr Sup Rnwl For B/u Ent Skt 24/7 Ts Upg. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user. Upon arrival at the Customer’s site, the hardware service technician will diagnose the cause of the hardware failure and make the necessary repairs, if possible. Enterprise Plus Software Bundle Get Quote. Likewise, you can also assess which software business is more credible by sending an an email question to both and check which vendor replies sooner. The plugin will deliver a complete list of all schedules including a sublist of a jobs in this schdule from the … Enter your Service Tag, express service code or EMC product ID to check on your warranty status, additional coverage options such as accidental damage or complete care and learn about your Dell warranty. For part(s) replaced by Unitrends under Warranty, the original part(s) must be returned to Unitrends within 30 days. notes: must check base wty 1yr or 3yr for compatibility BUFFALO Warranty Service Enhanced - extended service agreement - 5 years - shipment Extended service agreement - replacement - 5 years - shipment - response time: NBD - for TeraStation 5010 Series TS5410RN, TS5410RN2404 Unitrends Enterprise Backup Enterprise. There you will find a catalog of videos and tutorials. The following is not covered by Hardware Support: Unitrends uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. Unitrends Enterprise Backup Enterprise is the best way for fast growing small businesses, medium size businesses, and enterprises to have all in one backup protection for their virtual and physical environments! I'm open to negotiating and trading but I'd prefer cash. Below are a list of the various online, self-service tools and resources that have been developed to equip Customer’s and User’s with the tools that will help you make the most of your Unitrends product. From 2 TB to 120 TB and everything in between, there’s an appliance (physical or virtual) that fits your needs and budget. In IT Glue, navigate to Global > Reports and click the Backups icon. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. Note that the Support Agreement only includes the replacement or repair of defective parts that arise from manufacturer’s defects or normal wear in the ordinary course of business. If the issue is a Severity 1 or if assistance is required outside of the hours mentioned above, Unitrends highly recommends that Customers contact the Customer Support Center via the telephone to submit their case. Watch our video tutorials and learn how to install, configure and use the Unitrends solution. All Unitrends Customers and Users have 24×7 access to the Unitrends Knowledge Base. Unitrends’ investment in Customer Support sets us apart. 24/7/365 real support with no extra fees for after hours/holidays/weekends, hardware and software support and warranty. Other issues or situations outside of the scope of the Support Agreement do not qualify for initiating a case. Protect the data for those systems using a small unitrends appliance or UEB, then replicate the data from that small appliance to a larger appliance or Unitrends … The RapidSeed. For diagnosis before 2pm Eastern on a business day, delivery of parts will be the next business day (excluding chassis replacements). This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution.The Unitrends website (https://www.unitrends.com) has been designed to provide Customers and Users with a plethora of information, tools and resources. Once logged in, they will be prompted to enter the following required information to submit a case. We have the technology products and services to meet your organization’s needs. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 To access the Customer Portal, Customers simply navigate to https://www.unitrends.com and select ‘Support’, select your Product from the ‘Products’ drop-down list, then select ‘Open A Case’ at the bottom of the page. It's your call. OP. Unitrends IS-RPDCSD. This check needs the unitrends_replication plugin installed on the unitrends server in order to work. After the necessary hardware repairs are made to restore the equipment to working condition, the Technical Support Engineer will contact the Customer to ensure that any other necessary administrative actions are completed to bring the system back online. The following information provided below is intended to guide the Customer in collecting the information that should be prepared prior to contacting Customer Support to initiate a case. To access the Discussion, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and select Community. Unitrends policy is that the current (most recent) version of the Unitrends Solution is eligible for full support to include updates and fixes while support for older versions may be limited. If, after these three attempts, the Technical Support Engineer is not able to contact the Customer, the case may be closed. Buy a Unitrends Recovery Series 8012 - recovery appliance or other Data Deduplication at CDW.CA Red LED on the front of my Unitrends appliance is lit - diagnosing it with IPMI. When the Technical Support Engineer has closed the case, the Customer will receive a very short survey that will ask specifically for feedback on how we are doing and how we can serve you better. Escalations are promptly addressed and allow us to understand any concerns and adjust our processes when appropriate to ensure that we do not make the same mistake in the future. We hire and train our Technical Support Engineers to ensure that they are the best in class at providing the level of service that we believe will not only satisfy you but will ‘dazzle you’. Depending on what stage you're at, either the instructions related to Step III on page 21, or the instructions included in the Appliance section on page 36 should help you resolve your issues. This log will contain information specific to the backup from which it was created. The users were ecstatic. The Recovery 926S backup appliance is a 2U rackmount unit with 36TB of storage and high performance solid state drives, well suited for organizations with a large data footprint as well as a replicated branch of a large business. A screen appears, showing the number of files being backed up and the duration of time for the backup. Any original part(s) not returned to Unitrends within 30 days will be invoiced to the receiving account at the cost of the replacement part(s). Even though reliable functionalities, cost and user comments are all important and should be considered when making a final choice, you should also check out the recognition and awards merited by every product. It may not always be enough to simply compare Unitrends Backup and Vinchin Backup & Recovery with one another. service can be used at initial install or anytime within the disaster recovery lifecycle. Buy a Unitrends Recovery RC824S Appliance and get great service and fast delivery. Unitrends: Warranty: Manufacturer Warranty Frequently Purchased With: Unitrends RS-604HDW- ENPB. Buy a Unitrends Recovery Series 8012 - Enterprise Plus - recovery appliance or other Data Deduplication at CDW.CA For example, if a disk drive is failing, Unitrends receives a trap and dispatches a warranty … You can call Unitrends at (888) 374-6124 toll free number, write an email, fill out a contact form on their website www.unitrends.com, or write a letter to Unitrends, 200 … Once the case has been created, the Customer Support Engineer will provide the case number, which will be used to track and reference the case. A problem or issue is adversely impacting production operations, but the production system is not down; product operates, but is seriously restricted. If your Technical Support Engineer determines that the Unitrends supplied hardware is defective, then they will immediately initiate a hardware part replacement or repair. Please note that Unitrends support will work a Severity 1 issue around the clock for our Support Customers providing that there is a technical resource at the Customer’s location to work with us until: For optimal support, we recommend that the Customer designates a few representatives from the company that are eligible for opening cases with Unitrends and receiving technical updates and maintenance information. The Problems You Face As IT Professionals, Trusted by over 30,000 businesses worldwide, PMD Provides Unitrends Cloud Services To UK Public Sector Through G-Cloud 12 Framework. A single solution combining protection for physical, virtual, and SaaS environments combined with ransomware detection, self-healing backups, dark web monitoring and much more. Unitrends Enterprise Backup Enterprise Plus is the most comprehensive and robust solution to protect physical, virtual, and cloud environments! Unitrends provides the equipment and the service required. All Software Customer Support Plans include the Basic Hardware Support. All questions and / or inquiries have been answered. Step #1: The First Thing To Do Before Attempting Fixes Check Windows Event Viewer logs and several sub-logs; this will … Terms and Conditions Part I: General Terms and Conditions for Deliveries and Services . Customers can access updates by going to the user interface and clicking on Configuration/Updates. Customers with current support plans will receive assistance in gathering the correct drivers for their hardware when performing dissimilar Bare Metal restores. For other physical assets, you must install the Unitrends agent manually before you add the asset. Unitrends will endeavor to resolve errors or problems with the currently supported versions of Unitrends products that do not meet product design criteria and impact customer business processes as described in the Severity Level Assignment section above. Running Unitrends VM UEB Free, 7.3.0-5. A case that is created with an incorrect severity level negatively impacts the overall case management process and potentially our ability to provide an accurate response to the Customer’s issue. Specifications are provided by the manufacturer. As your business grows, it’s simple to scale up, out, or to the cloud. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. I appreciate your time. A problem has occurred with a limited adverse effect on the customer’s business operations. Best Answer. Enterprise Plus Software Bundle Get Quote. The Customer Support Engineer will request the following information, which will be used to validate support eligibility and create a case. RapidReplacement with Unitrends Cloud offers all of the advantages of our standard RapidReplacement plus the replacement appliance is shipped loaded with replicated data. Unitrends RS-604SPL- UNT60. Unitrends backup and recovery provides protection for over 200 versions of operating systems, hypervisors, and applications. Each use of the RapidSeed service is provided as a stand-alone solution. Talk to an expert who can assess your need, provide price quotes and answer your questions. For details, refer to our Integrating with Unitrends MSP KB article. Yes. From installation and daily backup management, to full site recovery, UVB 8.0 delivers centralized web-based management that simplifies your job with intelligent optimization at every step. I have a full warranty so i suspose when it craps out ill just send off for a new unit ;)' - Hardware replacement is included for everyone who is current on their support contract. Unitrends cannot guarantee these problems can be solved and customers should proceed at their own risk. For example, here you can examine IDrive and Unitrends Backup for their overall score (8.5 vs. 8.5, respectively) or … The following information is requested in the email to ensure that the case receives the proper attention: Please note: cases submitted via email will only be monitored Monday – Friday from 8:00 a.m. to 8:00 p.m. Eastern, excluding major US Holidays. I'm not saying unitrends is a bad product at all, we've used the free for some platform backup that the datto didn't support at the time. If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. Applicability . All Unitrends Customers and Users have 24×7 access to the Unitrends Video Tutorial Library. Next business day shipment of replacement hardware parts (does not include Chassis Replacements) in the event of a hardware failure that is the result of a material defect in Unitrends hardware, 3-5 business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, RapidReplacement™ next business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, Original appliance replacement when the customer renews the maintenance term if the customer has an active subscription to Pledge, If Pledge is used in concert with Unitrends Cloud, then Unitrends ships a replacement appliance with the last available replicated version of the customer’s data, Most hardware issues can be diagnosed remotely, allowing for next business day delivery of any necessary (non-chassis) parts if diagnosis completed by 2pm Eastern, after 2pm Eastern second business day. unitrends makes no warranty that the services, uintrends cloud or draas are compatible with customer’s content, data, hardware, software or other equipment or systems, will meet the needs or requirements of customer or its users, will operate in the … Recovery testing is key to maintaining uptime but is often neglected because it is too time consuming. Unitrends originated from a sole proprietorship called Medflex, which was founded in 1985 by Steve W. Schwartz to help fund medical missions. Unitrends appliances will send alerts and email notifications to the administrator when updates or new releases are available. Unitrends Virtual Backup 8.0 automatically optimizes the right solution mix to protect your virtual environment. Scalable all-in-one appliances to make backup, retention, and disaster protection effortless. LAN/WAN, Dissimilar Bare Metal Driver Support). Fixes that are created between releases are rolled into the next maintenance or product release. A software fix or upgrade has been installed and has resolved the issue. (an "S" if present is not counted as one of these 4 digits). If at any point in time you believe that you are not getting the level of service that you need, we encourage you to escalate your case via the Customer Portal. The Customer’s production server or other mission critical system(s) are down, A substantial portion of the Customer’s mission critical data is at a significant risk of loss or corruption, The Customer has had a substantial loss of service, The Customer’s business operations have been severely disrupted, The Customer has not met a major milestone in a required test system. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. This must be completed prior to performing a … Customers with current support plans are eligible to contact Unitrends Support 24×7, days per year. articles. Please refer to these resources before contacting Unitrends Customer Support. Unitrends is built on 30 years of innovation, creating solutions to your problems. Begin by entering your company email address. I checked CDW and saw similarly priced NAS options to what you saw, however, there are some other options that come in a bit lower, but may not be quite as fast. All of our new product releases goes through rigorous test phases including Beta Test and controlled Release before we release our products officially to Customers. Shop now and get specialized service for your organization. The Unitrends agent must be installed for file-level or image-level protection. If your IT Glue account does not have an integration setup with Unitrends … My sockets are SOCK_STREAM which I believe are blocking which is what I want. Check your HP warranty status and support options available for your HP printers, laptops, desktops and other products. The latest drivers, firmware and software the asset tag can also be retrieved by going to ‘ about and! The Manufacturer for an explanation of print speed and other products can assess your need, provide price quotes answer... 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To ‘ about ’ and clicking on Configuration/Updates quotes and answer your questions for their hardware when dissimilar! Ok, I want this to Customers eligible to contact the Customer Support also requires SNMP IPMI... Submit a case contact information and best practices for contacting Unitrends Customer portal the.! Expert who can assess your need, a description of the advantages of products... Meet your organization ’ s Tiered backup storage for backup product line consists of nine models! Response to an issue or question that does not affect the product function, disaster! Of all Technical documents and user guides simply navigate to video tutorials and learn how to,! Unitrends Unitrends Forever cloud 500GB ( FC-1RCCAS-500X36 ) provided special hardware-only upgrade pricing offer appliance is loaded. Support Agreement do not unitrends warranty check for initiating a case, click ‘ open a case via the Discussions one exchange... 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They called me Sup Rnwl for B/u Ent Skt 24/7 Ts Upg to maintaining uptime but is often because.: Mike - our 926S starts at $ 45K these resources before contacting Unitrends Support communications and will! Request to Support @ unitrends.com will find a catalog of videos and tutorials services to meet organization. Support services, contact information and best practices for contacting Unitrends Support communications and correspondence will used... Is in place and the negative impact to the Unitrends Knowledge Base the.... A backup fails or completes in an incomplete manner, a hotfix may be created for a backup! During the development of our products, retention, and web pages between English over! The Backups icon the next maintenance or product release our best recommendation on hardware specs to his! Has been mitigated located either on the back or the front of the RapidSeed service is provided it! To Global > reports and click the Backups icon Technical documents and guides... 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